Privacy Policy

This Privacy Policy (referred to below as the “Policy”) outlines the principles, rules, and procedures governing the collection, use, and disclosure of Personal Information by AlphaDog Hosting (“AlphaDog Hosting,” “We,” “Us,” or “Our”) concerning employees, customers, and visitors to Our website – www.alphadoghosting.com, or Our client and support portals located at my.alphadoghosting.com (collectively referred to as the “Sites”). As part of Our commitment to safeguarding privacy and security, AlphaDog Hosting has developed this Policy to inform you about the information We gather, why We collect it, how We use it, and the choices We offer for accessing and updating your information. We value your privacy and encourage you to review Our practices. Should you have any inquiries, Our contact email addresses are provided at the conclusion of this document.

Information Collection:
AlphaDog Hosting collects Personal Information when voluntarily provided by you or through the use of Cookies (see Cookies Section below). Personal Information may include, but is not limited to, data that identifies you or could be used to identify you, such as your name, email address, mailing address, telephone number, and any optional personal information provided through the Sites.

Purposes of Personal Information Collection:
We collect Personal Information to enhance services for users and customers of Our Sites, including administering, protecting, and improving Our Sites, providing product information and promotions, and processing orders for Our services.

Consent:
By voluntarily providing information through your use of the Sites or by contacting Us through other means, you consent to the collection, use, and disclosure of that information in accordance with the provisions of this Privacy Policy.

Methods of Personal Information Collection:
When visiting Our Sites and submitting requests for information about Our services, you may be asked to provide Personal Information (such as name, email address, telephone number, and mailing address) to facilitate your request and communication.

Additionally, customers or visitors to Our Sites have the option to subscribe to Our newsletter and special offers (“Newsletter”) by providing their email address, first name, and last name. Subscribing to Our Newsletter indicates your consent to receive occasional emails informing you about Our special hosting offers and company news. You may unsubscribe from Our newsletters or special offers emails at any time by using the “unsubscribe” link provided in the email. Upon receiving an unsubscribe request, We will remove your email address from Our distribution list.

We may also collect information from you via Our order form, requiring contact (e.g., name and address) and financial (e.g., credit card number) information to process service orders.

Finally, information voluntarily provided by you, through the Sites or otherwise, may be collected for customer support and feedback purposes.

Changes to Policy:
We reserve the right to amend this Privacy Policy at any time without notice. Your continued use of or access to the Sites constitutes acknowledgement of this Privacy Policy and consent to the collection, use, and disclosure of your Personal Information in accordance with this Policy. The Privacy Policy in effect at any given time shall be deemed the prevailing Policy.

Cookies:
Cookies are small data files sent to your browser and stored on your computer’s hard drive when visiting certain websites, tracking your use of the Sites. We use cookies to enable access to specific areas of Our Sites. While most browsers accept cookies automatically, you can configure your browser to reject or notify you of cookies being sent.

Use of Information:
Personal information provided in order forms is used for order fulfillment and billing purposes. We may use this information to address order processing difficulties. Additionally, personal information provided in support tickets is used to respond to your requests and provide support.

For visitors to Our Sites, personal information is utilized to fulfill requests or, for Newsletter subscribers, to distribute Our newsletter and special offers emails.

Disclosure of Personal Information:
Except as outlined in this Privacy Policy, AlphaDog Hosting does not disclose, rent, or sell Personal Information collected through the Sites to third parties, except to Our payment and support agents. Access to your Personal Information is restricted to AlphaDog Hosting employees, representatives, or agents.

Agents assisting with operating the Sites or managing support and marketing programs may access your Personal Information for these purposes. These agents are required to comply with this Privacy Policy and are prohibited from disclosing Personal Information to third parties except as required by law.

AlphaDog Hosting reserves the right to cooperate fully with local, provincial, state, and federal authorities in any investigation concerning Personal Information (including private electronic communications transmitted on the Sites) or any suspected unlawful activities.

In the event of a proposed or actual sale, merger, or transfer of AlphaDog Hosting assets or shares, Personal Information may be disclosed or transferred to a third party, provided they agree to adhere to this Privacy Policy.

Protection of Personal Information:
AlphaDog Hosting endeavours to protect collected Personal Information against loss and unauthorized access through commercially reasonable measures. Personal Information is collected and stored securely as mandated by AlphaDog Hosting.

Retention and Destruction of Personal Information:
Documents containing Personal Information will be retained for the period required by law or operational necessity before being securely destroyed or erased.

Links to Third-Party Sites:
Our Sites may include links to other websites. Operators of linked websites may collect your Personal Information (including information gathered through cookies) when you visit their websites. AlphaDog Hosting is not responsible for how such third parties collect, use, or disclose your Personal Information. Therefore, it is essential to review their privacy policies before providing Personal Information.

Contacting Us:
AlphaDog Hosting customers can update their personal information via the client zone/support portal. Non-customers can request changes to or removal of their Personal Information from Our and Our agents databases by emailing sales@alphadoghosting.com.

For inquiries about this Privacy Policy or suspected non-compliance with this Policy, please contact AlphaDog Hosting at sales@alphadoghosting.com.