Terms Of Service

Revision date: July 06, 2018

All services provided by AlphaDog Hosting (“AlphaDog Hosting”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any federal, provincial or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless AlphaDog Hosting from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to AlphaDog Hosting servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

Pirated software
Hacker programs or archives
Warez sites


Disk/Bandwidth Usage:
For account plans that come with a predetermined amount of disk/bandwidth. We monitor all accounts and bill $1.00 for each gig of disk/bandwidth exceeded.

Disk/Bandwidth Usage (unlimited accounts):
For account plans that offer unlimited bandwidth and/or space, this means that we do not set a limit on the amount of bandwidth, websites or disk space you may use, provided it complies with this agreement. In the event the bandwidth or disk space usage of your website presents a risk to the stability, performance or uptime of our servers, data storage or other infrastructure, you may be required to upgrade or we may take action to restrict the resources your website is utilizing.

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse:
Any attempt to undermine or cause harm to a server or client of AlphaDog Hosting is strictly prohibited. As our client you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service:
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of AlphaDog Hosting must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

By the Account Activation Date of each month, AlphaDog Hosting shall either:

(1) debit the client’s credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to AlphaDog Hosting by no later than the specified payment due date. AlphaDog Hosting shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 48 hours. If we do not receive a response within 48 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees:
Certain services carry a setup fee charged by AlphaDog Hosting to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to AlphaDog Hosting and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Money back guarantee & refund policy:
We offer a 30 day Money back guarantee.
Refunds: Only first-time accounts are eligible for a refund. Refund is only applicable to shared hosting services. Please be aware that there are no pro-rated refunds after the first 30 days of service.

If an account is terminated due to Terms of Service policy violations, there will be no refund.

The money back guarantee does not apply to fees paid for domain name registrations, transfers or renewals, commercially obtained SSL certificates, dedicated IP addresses, and any other optional add-ons.

Free Domain Boxer and Rottweiler Shared Hosting Plan:
AlphaDog Hosting offers a free primary domain name registration or transfer with the purchase of a 1 or 2 year Bulldog or Boxer shared hosting plan for the initial signup term as part of the hosting service and renews at the regular renewal price.  The Free Domain offer with hosting is valid for registrations of domain names with the “.com”, “.net”, “.org”, “.ca”, and “.uk” domain name extensions and is not valid for any other extensions. If you cancel the hosting service within our 30-day money back guarantee, the cost of the domain registration/transfer will be withheld from the refund.

Account Deactivations:
Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Cancellation Refunds:
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

Refusal of Service:
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability:
AlphaDog Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from AlphaDog Hosting servers going off-line or being unavailable for any reason whatsoever. Furthermore, AlphaDog Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of AlphaDog Hosting servers. All damages shall be limited to the immediate termination of service.

Violations of our Policies should be referred to us. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Website Backups:
The client is responsible for keeping a copy of their most current web site files as a backup on a remote system. AlphaDog Hosting is not responsible for any lost files, information, or data.

AlphaDog Hosting cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by AlphaDog Hosting are resold. Thus, certain equipment, routing, software and programming used by AlphaDog Hosting are not directly owned or written by AlphaDog Hosting. Moreover, AlphaDog Hosting holds no responsibility for the use of our clients accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as AlphaDog Hosting sees fit.

Account Activation:
By activating your account with AlphaDog Hosting, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee:
AlphaDog Hosting guarantees 99.9% service uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a calculated amount for the duration of excessive downtime.

AlphaDog Hosting reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.