Acceptable Use Policy

AlphaDog Hosting Acceptable Use Policy (AUP)

  1. Introduction

This Acceptable Use Policy (“Policy”) sets forth the guidelines, rules, and regulations governing the use of AlphaDog Hosting’s networks, systems, services, and products by customers (“Customer” or “Users”).

The purpose of this Policy is to:

  • Ensure the integrity, security, and reliability of our network and systems.
  • Protect AlphaDog Hosting, its customers, and the internet community from abuse and harmful activities.
  • Maintain compliance with applicable laws and regulations.

By using AlphaDog Hosting’s services, you agree to comply with this Policy. Violations may result in service suspension or termination without refund, and in certain cases, legal action.

  1. Prohibited Activities

When using AlphaDog Hosting’s networks, services, and systems, the following activities are strictly prohibited:

2.1 Unlawful Activities

Customers may not use our services to engage in, promote, or facilitate illegal activities, including (but not limited to):

  • Violations of Canadian, U.S., and international laws, including those governing intellectual property, privacy, advertising, financial services, and securities.
  • Distribution of illegal content, including child exploitation material, non-consensual intimate images, or revenge porn.
  • Illegal gambling, human trafficking, firearms, illicit drugs, or counterfeit goods.
  • Terrorism-related activities, including recruitment, fundraising, or propaganda.

AlphaDog Hosting cooperates with law enforcement and may report illegal activities when required.

2.2 Security Violations & System Abuse

Customers may not engage in any action that compromises network security, system integrity, or availability, including:

  • Unauthorized access (hacking) – Attempting to breach another user’s account, network, or server.
  • Bypassing authentication or security controls.
  • Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks – Overloading networks, servers, or applications.
  • Distribution of malware (viruses, worms, trojans, spyware, or ransomware).
  • Port scanning, sniffing, or other hacking-related activities.

AlphaDog Hosting monitors network activity for security purposes. Customers engaging in suspicious behaviour may be suspended immediately.

2.3 Spam, Fraud, and Deception

Customers may not use AlphaDog Hosting’s services to:

  • Send unsolicited bulk messages (spam) or phishing emails.
  • Use fake sender addresses or deceptive email headers.
  • Operate fraudulent schemes (e.g., Ponzi schemes, pyramid schemes, fake investment platforms).
  • Impersonate individuals, businesses, or organizations without consent.

Email & Messaging Policy:

AlphaDog Hosting strictly enforces anti-spam regulations, including:

  • CAN-SPAM Act (U.S.)
  • Canada’s Anti-Spam Legislation (CASL)
  • GDPR (EU) email marketing rules

Violators may have email services suspended without prior warning.

2.4 Intellectual Property Violations

Customers may not:

  • Upload, share, or distribute copyrighted material without authorization.
  • Infringe on trademarks, patents, or trade secrets.
  • Remove digital rights management (DRM) protections from protected content.

AlphaDog Hosting respects the DMCA (U.S.) and Canada’s Copyright Act and responds to copyright infringement notices.

2.5 Harmful, Offensive, or Illegal Content

Customers may not use our services to host, share, or distribute content that:

  • Promotes violence, hate, or discrimination against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected status.
  • Encourages self-harm or suicide.
  • Contains false or defamatory statements intended to mislead or cause harm.
  • Promotes, glorifies, or facilitates terrorism.
  • Distributes obscene, lewd, excessively violent, or sexually exploitative material.

AlphaDog Hosting reserves the right to remove such content immediately without notice.

2.6 Misuse of Resources

The following activities are prohibited:

  • Using AlphaDog Hosting primarily for file storage, backups, or archiving, except via our Secured Offsite Backup Service.
  • Running cryptocurrency mining operations on our network.
  • Reselling services without prior written approval.
  • Operating proxy services for third-party traffic without authorization.
  1. Enforcement & Appeals

3.1 Violations & Enforcement Actions

Violations of this Policy may result in any of the following actions, depending on severity:

  • Warning – A request to correct the violation.
  • Temporary suspension – Account or service access may be restricted.
  • Permanent termination – Service may be terminated without refund.
  • Legal action & law enforcement involvement – If applicable.

AlphaDog Hosting determines enforcement actions at its sole discretion.

3.2 Appeals Process

Customers who believe an enforcement action was taken in error may request a review by:

  • Contacting Us within 5 business days.
  • Providing a detailed explanation and any supporting evidence.

AlphaDog Hosting will review appeals within 10 business days and determine if the action will be upheld, modified, or reversed.

  1. Logging, Monitoring & Security

To maintain network security and enforce this AUP, AlphaDog Hosting:

  • Logs network activity for security and troubleshooting purposes.
  • Monitors suspicious behaviour to detect hacking, fraud, or abuse.
  • May investigate accounts suspected of violating this AUP.

We respect user privacy but reserve the right to take appropriate action when malicious or illegal activities are detected.

  1. Policy Updates & Customer Notification

AlphaDog Hosting reserves the right to modify this Acceptable Use Policy at any time.

  • Modifications are effective immediately upon posting.
  • Customers will be notified of significant changes via:
    • Email notification
    • Account dashboard alerts

Continued use of AlphaDog Hosting’s services constitutes acceptance of any changes.

  1. Contact Information

For any questions regarding this AUP, contact us.