Privacy Policy

AlphaDog Hosting Privacy Policy

  1. Introduction

This Privacy Policy (“Policy”) describes how AlphaDog Hosting (“AlphaDog Hosting,” “We,” “Us,” or “Our”) collects, uses, and protects the personal information of our customers, employees, and visitors to our website (www.alphadoghosting.com) and client support portal (my.alphadoghosting.com) (collectively, the “Sites”).

We take your privacy and security seriously and are committed to protecting your personal data in compliance with applicable laws, including the:

  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
  • General Data Protection Regulation (GDPR) – European Union
  • California Consumer Privacy Act (CCPA) – United States (California residents)

If you have any questions about this Policy, you can contact us.

  1. Information We Collect

2.1 Information You Provide Voluntarily

We collect personal information when you:

  • Register for an account or purchase services.
  • Contact us for support or inquiries.
  • Subscribe to our newsletters or special offers.
  • Participate in surveys, promotions, or feedback requests.

Personal information may include:

  • Full Name
  • Email Address
  • Mailing Address
  • Telephone Number
  • Payment Details (processed securely by third-party payment processors such as [Stripe/PayPal])

2.2 Information We Collect Automatically

When you visit our Sites, we may automatically collect:

  • IP Address
  • Browser Type & Operating System
  • Referral URLs (which websites referred you to us)
  • Usage Data (pages visited, time spent on pages, etc.)
  1. How We Use Your Information

We use personal information for the following purposes:

  • Providing Services – Processing orders, billing, and managing accounts.
  • Customer Support – Responding to inquiries and troubleshooting issues.
  • Security & Fraud Prevention – Detecting and preventing unauthorized access.
  • Marketing & Communications – Sending newsletters, promotional offers, and service updates.
  • Legal Compliance – Meeting regulatory and legal obligations.

Marketing Communications:

  • You can opt out of promotional emails at any time by clicking the “unsubscribe” link.
  • We will not sell or rent your personal information to third parties for marketing purposes.
  1. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files stored on your browser that help us:

  • Remember your preferences.
  • Analyze site traffic and user behaviour.
  • Improve website performance.

4.2 Your Cookie Choices

  • Most browsers accept cookies automatically, but you can change your browser settings to reject them.
  • Disabling cookies may affect your experience on our Sites.
  • You can also manage cookie preferences via the cookie banner on our website.

For more details, see our Cookie Policy.

  1. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers & Payment Processors – Third-party companies that assist with payments (Stripe/PayPal), security, and hosting.
  • Legal Authorities – If required by law, court order, or to protect our legal rights.
  • Business Transfers – In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We require our partners and service providers to protect your data and comply with privacy laws.

  1. Data Hosting, Transfers & Retention

6.1 Where Your Data is Stored

AlphaDog Hosting operates servers in both Canada and the United States. Your personal information may be stored in either country, depending on the nature of your services.

6.2 International Data Transfers

For European Union users, if your data is transferred outside the EU, we ensure compliance with GDPR using:

  • Standard Contractual Clauses (SCCs)
  • Other approved safeguards under GDPR

By using our services, you acknowledge that your data may be transferred to Canada or the United States for processing.

6.3 Data Retention

We retain your personal information for as long as necessary for business and legal purposes. When no longer needed, your data will be securely deleted or anonymized.

Hosting Customers: Upon termination of your hosting services, your website data (including files and databases) will be securely deleted, unless retention is required for legal purposes.

You can request deletion of your data by contacting us.

  1. Your Rights & Choices (GDPR, CCPA, & PIPEDA Compliance)

Depending on your location, you may have the following rights:

7.1 GDPR (For European Users)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access Your Data – Request a copy of your personal data.
  • Correct Inaccuracies – Request corrections to incorrect or outdated information.
  • Delete Your Data – Request deletion of your data (“Right to be Forgotten”).
  • Restrict Processing – Limit how we use your data in certain cases.
  • Withdraw Consent – Opt out of marketing or certain data processing activities.

7.2 CCPA (For California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal data we collect and how we use it.
  • Request deletion of your personal data.
  • Opt out of the sale of personal data (Note: We do not sell your data).

7.3 PIPEDA (For Canadian Users)

Under Canada’s PIPEDA, you have the right to:

  • Access and request corrections to your personal data.
  • Withdraw consent for certain types of data processing.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, contact us.

  1. Data Security & Protection

We take reasonable security measures to protect your personal information from:

  • Unauthorized access
  • Data loss
  • Cyberattacks

Our security measures include:

  • SSL/TLS encryption for data transmission
  • DDoS protection for website security
  • 24/7 server monitoring to detect and prevent threats
  • Restricted access to personal data by authorized personnel only

While we implement strong security protections, no system is 100% secure, so we encourage users to take precautions (e.g., use strong passwords).

  1. Third-Party Links & External Websites

Our Sites may include links to third-party websites.

  • We are not responsible for how third parties collect or use your data.
  • We encourage you to review their privacy policies before sharing personal data.
  1. Policy Updates & Notifications
  • We may update this Privacy Policy from time to time.
  • Changes will be posted on this page, and significant updates will be communicated via email.
  • Your continued use of our services constitutes acceptance of the revised Policy.

Last Updated: 03/14/2025

  1. Contact Information

If you have any questions or concerns about this Policy, please contact us.